Patient Accounts (Customer Services) Representative - Full Time, Day - Toms River, NJ Req #: 0000174921
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Patient Financial Services
Location: System Business Office, 99 NJ-37, Toms River, NJ 08755

Job Summary:

The Patient Accounts (Customer Services) Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of Accounts Receivable credits and trend monitoring. Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund.

Essential Functions:

Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectationsFacilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrixTimely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activitiesWork collaboratively across teams, with peers, and revenue cycle departments

Job Requirements:

HS diplomaBilingual- Spanish and English (Please indicate on application/resume)1-2 years experience in healthcare insurance billing or account follow-upStrong knowledge of Patient Accounting systemsStrong customer service skillsMust be able to work in a team environment that requires quick turnaround and quality output

Preferred:

Prior experience with Medicaid and Charity Care

Scheduling Requirements:

Full-timeRotating Schedule based on work location, must be available to work all below schedulesInpatient schedule: Monday-Friday 9:00am-5:00pmOutpatient schedule: Monday-Friday 8:00am-4:00pmAs needed - Emergency Department schedule: Tuesday-Saturday 10:30pm-6:30pmRotating weekend and holiday requirement

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer