Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryAccording to departmental guidelines analyzes investigates and follows up on denied andor underpaid claims and patient balances to facilitate payment and resolution Obtains reimbursement from responsible parties for agency services by direct contact as needed to facilitate reimbursementMust be able to identify and communicate payer andor system trends to Management Maintains thorough knowledge of payer contract regulations and guidelines as well as State and Federal laws relating to billing and collection procedures to ensure accurate and compliant billing processesTakes initiative and action to respond and resolve customer billing and collection inquiries in a timely manner Accountable for outstanding customer service that drives quality and an exceptional customer experience Position is located on the Newington CampusWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryAccording to departmental guidelines analyzes investigates and follows up on denied andor underpaid claims and patient balances to facilitate payment and resolution Obtains reimbursement from responsible parties for agency services by direct contact as needed to facilitate reimbursementMust be able to identify and communicate payer andor system trends to Management Maintains thorough knowledge of payer contract regulations and guidelines as well as State and Federal laws relating to billing and collection procedures to ensure accurate and compliant billing processesTakes initiative and action to respond and resolve customer billing and collection inquiries in a timely manner Accountable for outstanding customer service that drives quality and an exceptional customer experience Position is located on the Newington CampusHigh school graduate or equivalentOne or two years of previous hospital or medical patient accounts experienceExcellent analytical and problem solving skillsExcellent organizational skills and attention to detail with the ability to perform and work within scheduled deadlines is requiredExcellent communication skillsMaintain effective positive customer services relationship with both internal and external customerWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh school graduate or equivalentOne or two years of previous hospital or medical patient accounts experienceExcellent analytical and problem solving skillsExcellent organizational skills and attention to detail with the ability to perform and work within scheduled deadlines is requiredExcellent communication skillsMaintain effective positive customer services relationship with both internal and external customerWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment