Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . Miami Transplant Institute has an exciting opportunity for a full time Patient Accounts Representative position. The incumbent coordinates functions of collections and customer service on the individual patient account. CORE JOB FUNCTIONS + Responds to patient or guarantor inquiries on the status of accounts and explains accounts, while making all necessary efforts to collect payment in compliance with policies and procedures. + Processes payments over the phone and when unable to obtain payment follows up on account until payment is received. + Sets up budget plans on outstanding accounts, mails copy of agreements to patients, and reviews plans for compliance. + Follows-up on defaulted agreements with a call or letter and monitors plan until default is resolved. + Reviews on a daily basis all patient, insurance company, and attorney correspondence, researches any issues, and provides written response. + Assists in balancing monthly cash clearing account. + Enters all returned mail and stale check information into the search database, and acquires updated address information to reprocess returned mail and stale checks. + Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS + High School diploma or equivalent required + Minimum 1 of relevant experience required #LI-GD1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H3