Job title: Patient Administrator

Salary: Negotiable

Hours: 37.5 hours per week

Location: Nottingham

Introduction:

InHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites. 

What you will do:

By applying professionalism and expertise, you will play a pivotal role in how we support our patients through their healthcare journey. Using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.

What you are responsible for:

Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators Checking the pre-authorisations for insured patients Maintaining stock control and being responsible for purchasing consumables and supplies as and when required Assisting in the completion of month end administrative procedures for the management team Participating in governance activities, audits, personal development and team meetings Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account Maintaining a clean and safe working environment Complying with ISO standards in respect of information security management Reporting all incidents and complaints in line with company policy

What people see in you:

A team player who is supportive, reliable and trustworthy A positive attitude with a helpful and proactive approach to customer service Great organisational skills with a proven ability to plan ahead Someone who can be flexible and adapt to their working environment A great communicator at all levels, written and verbal Someone who is approachable, dedicated and hardworking  An individual who is empathetic and cares about people

You should apply if you have experience:

Working within a customer or patient focused environment Using Microsoft packages and other IT systems Working independently and as part of a wider team Using effective communication skills with customers and the public Working with multi-skilled colleagues as part of a multi-disciplinary team