Sentara Health is currently hiring a full time, day shift Patient Advocate for Guest Services at the Sentara Careplex Hospital in Hampton, VA.

Job Description:

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement.

Protects the patient's rights; speaking out on the patient's family's behalf when necessary.

The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services.

Staff education to improve patient satisfaction is also expected.

​Job Requirements:

Education: Bachelor's Level Degree required.

Experience: Must have at least two years of experience in customer service, mediation, and patient advocacy. In addition, minimum of two years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

Hours:

Monday - Friday: 8:30am-5:00pm or 9:30am-6:00pm. There is a weekend rotation of 4 hour shifts twice a month.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Career Advancement Opportunities, Work Perks, and more.

Enhanced Benefits to support you and your family include: Paid Parental Leave, Adoption/Infertility/Surrogacy Reimbursement, Family Caregiver Leave, and Emergency Back-up Care. Enhanced benefits to promote your well-being and secure your financial future include: The Sentara Student Debt Program, Emergency Savings Account and a Floating holiday.

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected. Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.Bachelor's Level DegreeCustomer Service 2 yearsMediation 2 yearsPatient Advocacy 2 yearsMicrosoft Office