Job Description Day to Day: The Patient Benefits Representative is responsible for educating patient on insurance coverage and benefits. Assess patients financial ability; may educate patient on assistance programs. Updates and maintains existing patient new insurance eligibility, coverage, and benefits in system.  Prior to a patient receiving treatment, obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.  Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and aid with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form.  Completes appropriate reimbursement and liability forms for patients review and signature. Forwards appropriate information and forms to billing office.  Responsible for obtaining, from Clinical Reviewer, insurance pre-authorization or referral approval codes prior to each treatment.  Review patient account balance and notify front desk of patients to meet with  Ensure that patient co-pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately  At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).  Stays current on available financial aid. Develops professional relationships with financial aid providers. Networks with financial aid providers to obtain leads to other aid programs.  Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.  Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must Haves:  HS Diploma  Excellent customer service experience (in person and over the phone)  3-5 years of pre-services coordinator experience  3-5 years of patient benefits experience  Good knowledge of CPT coding and HCPS coding manuals o Current Procedural Terminology and Healthcare Common Procedure System understanding  Muti-tasker  Comfortable in a fast-paced environment  Compassionate and empathetic  Can pass federal and drug background check Schedule: Monday - Friday from 8:30am to 5pm with a 30-minute lunch. Plusses:  Oncology office setting experience  Bilingual in Spanish  Athena or Epic EMR null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.