Returning Candidate? Log back in! Patient Care Assistant I Location US- ID 2024-3520 Category Customer Service/Support Position Type Full-Time Remote Yes Company Lumicera About Us Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. Pay Range USD $16.13 - USD $18.97 /Hr. Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am-6pm, CST Overview

Due to growth, we are adding a Patient Care Assistant to our team!  

 

Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy.

 

The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functionsMake outbound calls to patients to establish shipment criteria and asking scripted questions when applicableUtilize operating systems and tools to help manage patient therapy and refill complianceAssist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is neededThe Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employeeOther duties as assigned Qualifications

What our team expects from you?

High School Diploma or equivalent GED is strongly preferredMinimum 1-2 years of customer service experience preferredExperience in a pharmacy or healthcare environment preferredParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus? 

Top of the industry benefits for Health, Dental, and Vision insurance20 days paid time off4 weeks paid parental leave9 paid holidays401K company match of up to 5% - No vesting requirementAdoption Assistance ProgramFlexible Spending Account

#LI-Remote

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

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