CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

Responsible for performing select activities related to the clinical management and refill setup of specialty patients under the supervision of a licensed pharmacist. Activities include but are not limited to communicating with patients, caregivers, and medical staff to ensure accurate patient information.  Complete prescription intake, accurately create and maintain patient accounts, and utilize electronic methods of sending and receiving information from medical professionals. Make outbound and receive inbound phone calls from patients, caregivers, and medical staff.  Perform follow up calls to patients, caregivers, and medical staff as needed and under the direction of a licensed pharmacist.  

Responsibilities

Provide support to specialty pharmacy team, pharmacy distribution and operations including but not limited to prescription order setup and refill requests and processing. 

Maintain and update patient information and medication profiles under the direct supervision of a licensed pharmacist.  

Provide appropriate and accurate documentation in patient medical record.

Complete assigned daily/weekly tasks accurately and timely.

Work proficiently in work queues

Make and receive MD and patient phone calls

Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image.

Act as a conduit of information between specialty pharmacy, operations, and patient, caregiver or medical professional.

Perform in accordance with system-wide competencies/behaviors.

Perform other duties/tasks as required and assigned.

Skills & Abilities

Takes pride in work by striving to meet quality standards

Ability to follow through and complete all assigned tasks on schedule

Strong customer service and interpersonal skills

Gives high priority to client satisfaction and customer needs

Excellent written and verbal communication

Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas

Ability to manage time efficiently while remaining organized

Works well independently and in a team environment 

Maintains confidentiality when dealing with patient information

Takes initiative to present ideas and suggestions to management

Maintains professionalism at all times

Requirements

 High School diploma or GED

Pharmacy technician certification is preferred

Prior Specialty healthcare experience is preferred

Proficiency in the Microsoft Suite

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.