Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Patient Care Coordinator supports managing all patients, PAF/MVP patients, direct impact on admits/readmits, supports the clinicians in providing timely patient care.

Schedule: Monday to Friday, 8 AM- 5 PM

Location: Onsite - 2940 S US Highway 1 Ste C11 Fort Pierce, FL 34982

Primary Responsibilities:

Greet patients and build rapport to provide a positive patient experienceCollect patient paymentsMake patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify/close gaps in careAsk patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)Connect patients with outside resources (e.g., community resources, social services) to promote self-careReview and support implementation of patient plan of careWork directly with patients to identify specific needs and/or request adjustments to plan of careCoordinate services/case management for non-episodic and non-catastrophic casesManage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers)Explain and talk to patients or caregivers about sensitive health care decisions such as advanced directives, physician's order for life sustaining treatment, and palliative care/hospice referralsExplain and ensure understanding of details related to patient care (e.g. home health care transition procedures)Explain medical benefits/coverage specifics (e.g., procedures/amounts covered, denials of coverage, appeal rights)Access insurance plan systems to verify insurance eligibility/benefits for patients and seek additional information as necessaryInput/update patient demographic data into computer systemUpdate/upload patient care data (e.g., care plan data, inpatient data, patient program flags) in computer systemsDocument patient interactions in appropriate systems/logs (e.g., medication changes)Enter/process patient referral data (e.g., medical services, radiology, durable medical equipment)Generate reports on patient data through relevant computer systems/applicationsReview/analyze patient data reports (e.g, discharges, hospital admissions/readmissions, skilled nursing facilities) and follow up as necessaryIdentify inconsistencies in diagnosis/procedure codes and update codes in the systemEnter patient payments, prepare deposits, and balance daily deposit log/ledgerDraft/provide written communications to patients (e.g., standard letters, welcome letters, educational materials) in compliance with company and health plan guidelinesMaintains patient/staff data and generates aggregate data reportsSchedule patients for walk-in or future appointmentsEnsure provider templates/procedures are built correctly to schedule appointments in appropriate time slotsAsk patient questions to verify patient data or needs for schedulingCoordinate/confirm scheduling of doctor visits/services with patientsMake calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care processIdentify resources available to support patient care (e.g., housing, social services, meals)Work with durable medical equipment providers/obtain durable medical equipment for patientsManage patient referral process (e.g., review for duplicates, ensure referral is sent to appropriate provider, follow-up with requesting provider to recommend changes)Engage physician to obtain or provide information related to patient care (e.g., modifying authorizations, redirecting care, clarifying orders/notes)Maintain open communication and rapport with physicians to promote patient services/careEnsures patient scheduling/follow up activities are completed according to federal, state, or organizational guidelines (e.g., referral guidelines, follow up notifications, PCP follow up)Screens/forwards incoming calls from patients, physicians, and health plans

Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)1+ years of customer service and data entry experience in a healthcare environment1+ years of experience with medical office procedures and medical terminology1+ years of experience with communication and customer service, both in person and via phoneAbility to accurately sort and file materials by alphabetic or numeric systemsAbility to multitask in a faced paced environment

    

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    

    

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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