Job Family:

Patient Care Coordinator (Digital)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

We are currently searching for Patient Coordinator to provide l independently provide support services to satisfy the overall operational objectives of the National Institute of Neurological Disorders and Stroke (NINDS) through the Clinical Trials Unit (CTU) to provide patient care coordination for specific groups, as assigned. The primary objective is to provide services and deliverables through performance of support services for the NINDS Epilepsy Clinic, through screening patients, providing initial information, and coordinating their study visits, including travel, lodging, and scheduling testing. This position is 100% on-site. Telework a day a week may be allowed after the contractor is fully trained and is performing duties at a satisfactory level.  This is a full-time, on-site opportunity in Bethesda, MD.  

Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.Coordinate scheduling, travel and lodging of subjects participating in studies.Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups and departments.Assist with navigating patients to their appointments.Maintain patient files, medical records, and patient family contacts, file medical record notes into patient charts daily.Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed.Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.Understand protocol requirement changes and explain rationale to participants when scheduling new/updated appointment and procedures.Review patient and clinical charts; enter patient and research data into files and automated databases.Ensure consistency in records, data, and datasets in accordance with regulatory requirements; work with staff on QA/QC of the clinical and research records for patients on study prior to audits.Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria, refer prospective volunteers per study guidelines to the appropriate Institute contact person.Assesses organizational need and develops or updates detailed manual of procedure (MOP) or standard operating procedure (SOP) on patient recruitment and coordination processes and procedures.Coordinate NIH resources designated for Epilepsy Service use and communication of requirements to different staff groups and departments.

What You Will Need:

High School Degree or equivalentAt least TWO (2) years of patient coordination experience.Experience with electronic medical record systemsProficient with MS Office

What Would Be Nice To Have:

Strong communications skills, both oral and writtenTravel arrangementsRecruitment, scheduling, screeningCommunicationsWebsites

The annual salary range for this position is $43,400.00-$65,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave

401(k) Retirement Plan

Group Term Life and Travel Assistance

Voluntary Life and AD&D Insurance

Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

Transit and Parking Commuter Benefits

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Care.com annual membership

Employee Assistance Program

Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.