Summary

Position Summary:

Manages complaint and grievance process to ensure compliance with regulatory requirements. Coordinates responses from investigations on behalf of leadership and Risk to ensure compliance with regulatory requirements.

Responsible for preparing data from Patient Experience, Get Well Network and Quality/Risk databases.    As needed, serves as a local resource for patient experience data questions, reporting and training.   Manages the service alert process, comment process and weekly results for Northwest for all databases.  Works collaboratively with nursing, provider, ancillary and Risk leadership on matters related to complaints and grievances and patient experience.

 

Qualifications/Requirements

Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field Bachelor's degree is required. 1-3 years’ experience  Experience in customer service is preferred

 

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.