Atlantic Health System is seeking Full-Time Patient Experience Liaisons at Morristown Medical Center. Required hours vary (9:00AM-5:00PM, 9:30AM-5:30PM, 10:00AM-6:00PM) including alternating weekends.

Essential Functions/Responsibilities:

Addresses and greets patients and visitors upon arrival and offers direction and assistance as required. Acts as a liaison for all patients and families. Utilizes the skills and provides experience to the family members of the patient for patient care experience. Works with the team members, staff and physicians. Analyzes and resolves complaints and concerns and communicates issues to appropriate staff. Works with individuals or departments to minimize service delays and communicates delays to patients and families. Identifies and implements systems and processes to increase efficiency and reduce costs while maintaining service/mission quality. Provides data on patient care issues, maintains reports, analyses trends, and forwards information to appropriate departments for action. HCAHPS / OAS knowledgeable. Emergency Department patient flow and efficiency experience preferred.    Performs other related duties as assigned.

Requirements:

High School Diploma or GED equivalent required. Bachelor’s degree in healthcare or relevant area preferred. To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English. Working knowledge of Microsoft Office required. Must effectively manage time, and function as a self- starter by being proactive.  

Relevant Experience:

Excellent customer service experience preferred. Retail experienced preferred. HCAHPS knowledgeable preferred. Bilingual preferred. Proficient with Epic (preferred). Previous experience in caring for patients and families preferred. 2 years’ experience in Healthcare, Customer Service, Hospitality or relevant area preferred.