78110BRJob Posting Title:Patient Experience Representative: Psychiatry- 100% in personDepartment:Patient Services-NursingAutoReqId:78110BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:NursingJob Posting Description:The Patient experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. The 100% in person Patient Experience Representative in Psychiatry will be responsible for: + Patient Encounter Management: + Provides positive and effective customer service that supports unit operations. + Collaborates with referring providers and practices. + Obtains required authorizations to compile patient and staff schedules. + Schedules patients and supports the patient encounter + Check In / Check Out: + Greets and directs patients, families and visitors. + Monitors daily schedule and coordinates flow with clinicians /supervisor. + Reconciles payments and prepares deposits, provides record of transactions in Hospital systems + Facilitates and directs communication with Financial Counseling. + Administrative: + Maintains personal calendars for physician/supervisor(s). + Schedules meetings, programs and events. + Records and forwards messages, triages call for urgent information or services, initiates call for emergency services. + Provides routine clerical support as needed. + Process Improvement: + Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. + Assists in implementing change in internal systems and procedures. To qualify, you must have: + High School Diploma or GED required. Bachelor’s degree preferred + Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations. + Ability to work with diverse internal and external constituencies. Schedule: 8:30-5 M-F 100% in person BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only