**Department:** Guest and Patient Relations **Shift:** Day **Daily Work Times:** 8:00 a.m. - 4:30 p.m. **Scheduled Bi-Weekly Hours:** 40 **Pay Range:** $20.91 - $31.37 **Position Summary** Reporting to the Director of Patient Experience, the Patient Experience Representative serves as a liaison between patients, families, providers, and clinical staff and is responsible for promoting safe, efficient, and quality care delivery. The individual in this position will serve as the point of contact for complaints, grievances, and concerns for McLaren Flint. Additionally, the Patient Experience Coordinator will assist in providing relevant support, education, and training across the organization related to the patient experience. **Required:** + Associate degree in business administration or related field + Six months previous customer service experience **Preferred** : + Previous process improvement and customer service experience **Equal Opportunity Employer of Minorities/Females/Disabled/Veterans** We are committed to encouraging and sustaining a work environment free of unlawful harassment, discrimination, and/or retaliation. We are an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s race, color, age, religion, sex/pregnancy (including pregnancy/childbirth or pregnancy/childbirth-related conditions), sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other status prohibited by applicable laws. We also make good faith efforts to recruit, hire, and promote qualified women, minorities, individuals with disabilities, and veterans.