**Join Our Team as a Patient & Family Concierge!** Are you passionate about making a difference in a dynamic healthcare environment? We are looking for a dedicated and enthusiastic individual to join our team and contribute to various essential functions across multiple departments. This role offers a unique opportunity to engage in diverse tasks, ensuring smooth operations and exceptional patient care. **Responsibilities:** + **Administrative Support:** + Efficiently manage department administrative tasks, including coordinating patient tests, scheduling transports, and running errands. + Provide courteous and professional service to all callers, both internal and external. + Maintain and order CyraCom equipment, print report sheets, and manage Responder 5 and phone assignments. + Build and maintain patient charts, file documents, and manage auto-print reports, including the OR schedule. + Update Bedboards and communicate changes to staff, ensuring timely and accurate entry of physician orders. + Handle work orders for malfunctioning equipment and print chart copies upon request. + Complete patient admissions, discharges, and transfers through the electronic health record system. + Order parking passes, manage cashier functions, and request transport in teletracking. + Check crash carts, fire equipment, and defibrillators, distribute mail, and perform unit audits. + Initiate quiet time and monitor noise levels to maintain a peaceful environment. **Destination Coordination:** + Warmly greet patients and families, providing directions and escort assistance to ensure they reach their destinations. + Share patient information with visitors while respecting confidentiality and hospital policies. + Issue courtesy parking discounts, free passes, and patient scooters as needed. + Assist with parking cashier functions and validate patient parking. + Track patient belongings upon admission. **Dietary Services:** + Assemble and serve meals according to diet orders and patient or guest requirements. + Maintain food safety and quality by adhering to HACCP principles and department procedures. + Perform sanitation tasks and deliver patient meal trays, ensuring proper identification. + Provide additional nourishments upon request and follow all safety and sanitation regulations. **Environmental Services:** + Clean and organize assigned areas, including patient rooms, public areas, and offices, following established procedures. + Replenish supplies, make beds, and change linens in patient discharge rooms and on-call rooms. + Inspect and report maintenance issues to a supervisor. **General Duties:** + Answer unit phones, respond to call lights, and interact with patients to assess their needs. + Round hourly to ensure all responsibilities are met satisfactorily. + Print and distribute daily plans of care and prompt patient mobility as appropriate. + Maintain resources like pamphlets and department contacts, complete audits, and update bulletin boards. + Adhere to hand hygiene and infection control procedures consistently. + Follow mandatory reporting procedures for any incidents affecting patient care. + Distribute medications to nurses and exhibit UPMC Values and key behaviors in all responsibilities. + Perform other duties as assigned. **Supply & Equipment Management:** + Order and organize unit-specific supplies and equipment, ensuring adequate quantities. + Deliver supplies, equipment, and materials to patient units and other designated areas. + Stock patient rooms, supply areas, and maintain refrigerator and temperature logs. + Inventory and manage pumps, monitor supply inventory, and collaborate with supply chain management. + Perform additional unit-specific tasks as needed. **Transportation Services:** + Safely transport patients, equipment, and lab specimens between units and treatment centers. + Inspect and disinfect transportation equipment, record transportation data, and report activities to a supervisor. + Enter equipment repair requests and ensure transportation equipment is in good condition. + Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times + High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED. + 6 months of experience as a Patient & Family Concierge or equivalent + Demonstrated competency in all responsibilities of Patient & Family Concierge role + Internal promotions to this level are based on the discretion of the business units assessment of employee performance + Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges + Ability to follow written and verbal instructions **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**