Summary:

Facilitates positive patient experience for all patients and visitors within the facility. Works collaboratively with the facility Patient Relations Consultant, facility Leadership, and front-line team members to proactively assess and address issues identified by patients or families including experience and comfort needs, health equity, or care coordination. Actively partners with patient and families to communicate with the healthcare team to ensure that all patient and family concerns are addressed in accordance with the IU Health values. Ensures documentation reflects actions taken to meet patients’ care and experience concerns, and that patient concerns are proactively triaged and elevated when necessary. 

Requirements:

Bachelor's Degree preferred 3-5 Years of Experience Experience involving extensive patient/public contact and crisis resolution required.