**Overview** At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work. **What You Can Expect:** The Patient Financial Advocate is accountable for making decisions supported by internal and external program policy, based on confidential financial information both from the facility and patients to determine qualification for financial assistance. + Under general supervision, follows well-defined policies and procedures. Provides support to more experienced personnel by performing routine assignments, moderately difficult in nature. + Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures. + Serves as a patient advocate in providing assistance/expertise to patients, families and other external or internal contacts. + Works closely with patients/families and state and county caseworkers to ensure approval of state and county assistance, assisting to complete applications as needed. + Makes calls to patients to gather sufficient information to obtain authorization and benefits collection of patient portion. + Acts as a liaison between the patients, physicians, patient clinics, centralized billing office, and community agencies. + Screens patients to make the determination of eligibility for internal and external assistant programs. + Solves problems of limited complexity and refers more complex issues to higher levels. + Performs duties requiring independent thought and judgment. + Performs other duties and responsibilities as assigned. **Qualifications:** + Education: Bachelor's degree or equivalent **What’s in it for you** At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Twin Falls_ **Category** _Revenue Cycle / Health Information Management_ **Work Unit** _Patient Financial Experience System Office_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2024-95085_ **Default: Location : Location** _US-ID-Twin Falls_ **Work Location : Name** _212 3rd Ave S, Twin Falls, Business Services_