Overview Works to assist and provide clerical support to the patient account workflows. Responsibilities Essential Duties and Responsibilities Assist with billing functions to identify correspondence and refer to appropriate partner for follow-up. Support remote staff with printing and mailing correspondence Sort and organize requested insurance refunds. Match refund with supporting documentation and mail. Sort and organize insurance checks to assist Cash Posting with daily bank deposit Find and list invoice numbers for remittances lacking specific posting detail Print and mail Matrix SNF Patient Statements Index and assign all correspondence received from (Lockbox, Customer Service, Cashiers, etc.) to the appropriate staff work queues. Review and complete requests for itemized bills, copies of claim forms and medical record documents. Responsible to pull patient account documentation as needed for internal and external audit requests. Pick-up, sort, index and deliver all USPS and inter-office mail File, fax, and/or copy documents as needed. Front desk coverage for breaks and lunches (MCB only) Conduct monthly quality checks of scanned documents to ensure accuracy before documents are destroyed. Maintain productivity standards as outlined in the Revenue Cycle Department. Works on special projects as assigned. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent required. Minimum of 6 months of office experience required. Certification and Licensure N/A Skills and Abilities Proven ability to work effectively in a team environment. Strong typing/data entry experience. Strong organizational skills and attention to detail, accuracy and follow-through. Knowledge of medical terminology preferred. Special Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb; or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Level of Supervision N/A Supervises N/A