The Patient Financial Services Manager is responsible for the management and execution of PFS staff and functions. This position manages the day-to-day processes of department operations. It ensures optimal workflow, and appropriate training of staff, monitors performance for optimal outcomes, and makes recommendations for performance improvement, as needed. The Manager maximizes the effectiveness of Claims Submission, Insurance Follow-up, Insurance Validation, Denials Management, Financial Counseling, Collections, Cash Posting, and Cashiering. The PFS Manager ensures compliance with reimbursement requirements and appropriately interprets Medicare, state, and federal billing regulations. The Manager leads the recruitment, retention, and enrichment of PFS staff. + Actively adheres to regulatory and governmental agency requirements regarding billing and reimbursement. Implements and remains current on regulatory updates and changes in a proactive manner. + Mentors and develops the leadership team in the Patient Financial Services department. Leads by example, maintains a professional demeanor, provides clear direction and goal setting, manages by metrics, and ensures full accountability of self and team members. + Represents the PFS department in leadership meetings to provide subject matter/billing guidance in support of various strategic initiatives, IT system development initiatives, and other related opportunities. Assumes a lead role in various revenue cycle initiatives to advance the PFS or organizational goals. Actively participate in financial management-related seminars or organizations to bring best practice opportunities. + Manages accounts receivable and billing trends. Oversees billing operations including control of unbilled and unprinted receivables and ensures that all billing meets third-party payor's clean claims requirements and billing statutes. Identifies opportunities for improvement in current processes and procedures. Prepares analysis of revenue, cash, denials, and receivables trends and implements changes as needed to improve the health system's revenue cycle metrics. Analyzes and reports data to various internal and external counterparts to demonstrate accounts receivable and compliance impact. + Performs routine audits to ensure compliance and PFS policies and procedures and manages corrective actions in a timely and compliant manner. + Resolves patient complaints escalated to the manager level from PFS staff, PFS Supervisors, and the Patient Advocacy Department and keeps leadership abreast of issues. + Protects hospitals from denials, inappropriate granting of financial assistance, and unnecessary bad debt by implementing frontend processes to help patients understand the extent of their financial responsibility and assist with application for available state, federal and internal programs. + Act as liaison with third-party payors, vendors, and auditors. Actively participates in activities designed to motivate and enrich industry-wide knowledge at the PFS department. Achieves the Support Services Satisfaction goal assigned to the PFS Department. + Works with HIM, Revenue Integrity, and revenue departments to ensure the DNB (Discharged Not Billed) is within established parameters. + Maximizes available systems resources to the fullest extent to improve staff productivity, compliance, and accounts receivable performance. Maintains system dictionaries in a manner that promotes access to financial and other PFS-related statistics. Works closely with management and information systems counterparts to implement and maintain sound application of state-of-the-art technology. Educational/Experience Requirements: + Five years of experience in Medical Billing, Central Business Office, Hospital Patient Access, or Hospital Business Office in an automated setting + Minimum three supervisory experience in a healthcare business office or similar setting. + Minimum of three years of demonstrating strong analytical skills + Bachelor’s Degree required. + Excellent verbal and written communication skills. + Preferred experience with the Epic Hospital Billing System. Pay and Benefits The pay range for this position is $115000.00 - $145000.00/yr. Workplace Type This is a hybrid position in Glen Burnie,MD. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.