**Job Description** **Job Description:** Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. **Education Qualifications:** Required Qualifications: + Experience with handling cash payments, self-pay collections and exceptional customer service skills. + Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs Preferred Qualifications: + Experience in customer service, call center and/or collections **Job Location:** Business Service Center **Shift Rotation:** Day Rotation (United States of America) **Shift Start/End:** Days/Days **Hours Per Pay Period:** 80 **Compensation Range:** $17.27 - $25.74 / hour **Union:** DC USWA Main & Neighborhoods (DCUMN) **FTE:** 1 **Weekends:** **Call Obligations:** **Sign On Bonus:** Equal Employment Opportunity (EEO) at Essentia It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.