Building Location:Business Service Center

Department:46100 Patient Financial SVCS

Job Description:This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Representative acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquiries. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to a greater working environment. This position requires exceptional customer service skills including de-escalation, payment negotiation, and patient education. Utilizing a variety of office equipment including computer and software applications, printer, FAX, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task.
Department Details

The hours for this position are Monday-Thursday 8:45 a.m. - 5:15 p.m. CST and Friday 8:00 am – 4:30 pm CST.

Education Qualifications:

Required Qualifications:

Experience with handling cash payments, self-pay collections and exceptional customer service skills.Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs

Preferred Qualifications:

Experience in customer service, call center and/or collections

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Day

Shift End Time:Day

Weekends:

Holidays:No

Call Obligation:No

Union:DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:12/11/2024

Compensation Range:

$17.62 - $26.25

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.