Patient Financial Services Representative (Remote)
Essentia Health
Building Location:Fargo Distribution Serv CenterDepartment:46100 Patient Financial SVCSJob Description:Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.
Work Experience:
Experience preferred in customer service, call center and/or collections.Education Qualifications:
Work Experience:
Experience preferred in customer service, call center and/or collections.Education Qualifications:
No educational requirement
Licensure/Certification Qualifications:FTE:1Possible Remote/Hybrid Option:
RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:Shift End Time:Weekends:Holidays:NoCall Obligation:NoUnion:Union Posting Deadline:
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