Job Summary: Applies in depth knowledge of industry standard billing rules to correct errors and resolve problems related to preparing and submitting accurate medical bills for services provided in our hospital, ASC, outpatient and pharmacy settings. Posts cash, negotiates payment arrangements, identifies accounts for collection. Follows up on denials and files appeals as appropriate, and answers billing questions from customers. Essential Responsibilities: + Applies in depth knowledge of industry standard billing rules to correct errors and resolve problems related to preparing and submitting accurate medical bills for services provided in our Hospital, ASC, Outpatient and pharmacy settings. + Receives, posts and applies payments as appropriate. Negotiates payment arrangements and accepts credit card payments. Reviews and supports accounts being sent to collections. Analyzes unapplied cash and re-applies or refunds as appropriate according to written policies. + Applies in depth knowledge of industry standard billing rules to investigate and resolve problems related to outstanding insurance and patient accounts. Conducts follow-up on claim denials and files appeals appeals as appropriate. Via phone, mail, and other correspondence methods, responds to internal and external customer billing issues. + Participates in ongoing process improvement work. Basic Qualifications: Experience + Minimum one (1) year of medical billing or insurance claims experience including customer service. + Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education + High School Diploma or General Education Development (GED) required. License, Certification, Registration + N/A Additional Requirements: + PC skills including MS Word and Excel. Preferred Qualifications: + Industry standard medical billing rules and automated billing systems. + Customer service skills. + Vocational School/Certificate Prog: Medical billing, health information technology or other similar health care field. COMPANY: KAISER TITLE: Patient Financial Specialist - MUST live in Washington or relocate LOCATION: Renton, Washington REQNUMBER: 1351288 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.