Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Affiliate: Roche Pharma Korea

Cluster: Patient Solutions

Work location: Kyungsang, South Korea (경상도)

PJP definition

The Patient Journey Partner (PJP) is at the center of the new Roche organization. PJP will be directly accountable for delivering better outcomes for patients, their community, the ecosystem, and the organization, faster. 

The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.

This role is locally embedded in the ecosystem, it is an integrated role (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs. excluding off-label areas.) It has no profitability, sales objectives, or incentives.

Main Responsibilities

The PJP has a pivotal role within the squad in the affiliate, who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have an improved impact on the patient journey faster.

The PJP acts as a trusted partner and PPoC between HCPs and Roche; The PJP brings the patient pain points and customer needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster through initiating meaningful triple-win activities.    

The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem. (Identify pain point of patient journey/ Deep understanding of customer needs & voices / Analysis of ecosystem evolving)

The PJP acts to deliver value for patients and the community through removing roadblocks on the patient journey and co-creating adaptable solutions with internal enablers and customers.

The PJP ensures that our products/medicines have appropriate usage in treating patients through providing the right information and scientific evidence to HCPs in a timely and balanced manner.  

The PJP acts as a system thinker with the ability to identify shared purpose within internal enablers & customers and leverages this to co-create solutions with them in the ecosystem.  

The PJP acts to pull in expertise and resources across Squad and organizations with collaborative mindset and behavior to build a customer strategy and realize triple win impacts in their ecosystem. 

The PJP ensures great experiences by leveraging a robust customer engagement strategy including omnichannel approaches whenever customers in the ecosystem engage with Roche employees, products and services.

The role will be directly involved in commercial and promotional activities and will be an enabler to such sales and/or promotional activities. PJPs are not sales incentivised, yet sales as one of many other outcomes will be used to assess their performance. 

To ensure that all knowledge management and CRM systems are maintained in accordance with Roche standards, possess a thorough understanding of the provisions of the KRPIA Code of Practice, remaining compliant with Roche SOPs and policies.

Mindset & Behaviors / VACC

The PJP demonstrates personal purpose around improving the patient journey, as well as strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring best possible outcomes to both the local health environment, and more broadly, across Roche globally. 

Visionary: defining and embedding the strategy around creating improved patient journeys mainly within their ecosystem

Mindset:

Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)

Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche

Self-managed and self-directed - altruistic in supporting local and the global networks

Display of integrity in everything (i.e. open, honest, ethical and genuine)

Proactiveness withy sense of urgency and fast acting

Enabler mindset leveraging the internal and external networks to create value, sharing back and scaling.

Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say “No” to stakeholders when the value is not predictable/foreseen.

Experience, Knowledge & Qualifications

Experience: 

Strong business acumen with expertise in commercialization and customer experience excellence

Excellent stakeholder engagement skills including partnering with HCPs and organizations is required

Experience leading a cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.

Demonstrated system thinking and deep listening

Able to understand and leverage digital means and tools is desired

Deep experience in agile ways of working is desired 

Knowledge:

Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.

Robust strategic understanding and tactical implementation of health solutions relevant to the ecosystem, including clinical research

Knowledge and compliance with the South Korea Code of Conduct and relevant standards and guidelines

Other relevant capabilities:

Proficient in English to collaborate internally across the broader Roche enterprise is highly desired

Qualifications:

University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA  is a plus.

Practical understanding of digital innovation methodologies

Submission

자유 양식의 국/영문 이력서 및 국/영문 자기소개서 (하나의 MS Word 혹은 PDF 파일로 제출)

※ 이력서 상단에 반드시 현재 연봉과 희망 연봉을 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.

※ 이력서 내 이메일 주소와 서류전형 지원 사이트의 입력하시는 이메일 주소를 반드시 동일하게 작성해주시기 바랍니다. 

※ 국가보훈대상 및 장애인은 관련 서류 제출시 관련 법규에 의거 우대합니다.

※ 이력서에 개인민감정보 (신체적 조건, 출신 지역, 혼인 여부, 가족관계 등)는 기재하지 말아주십시오.

※ 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후 라도 채용이 취소될 수 있습니다.

Process

서류 전형▶ 면접 전형 ▶ 종합 심사 ▶ 최종 합격 통지

※ 면접은 서류전형 합격자에 한해 개별 통보합니다.

※ 면접 일정 안내 및 조율을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.

※채용이 유력한 후보자에 대해서 이력 검증 및 평판 조회, 건강검진 등의 종합심사를 진행하여 최종 합격자를 선정합니다.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.