Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

 

About the Role:

We are looking for a full-time Offsite Phlebotomy Specialist to process OPS and Kit orders. They will be a key member of the fast paced Client Services Organization. This person will work collaboratively with other Client Services Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Responsibilities:

Client Services Offsite Phlebotomy Specialist is responsible for communicating via phone, email with various vendors to arrange Offsite Phlebotomy for patients and also assist clients and sales team place kit orders for our testsContribute to processing Offsite Phlebotomy and Kit orders for Guardant products by resolving cases quickly with a high sense of urgencyBuild and maintain effective relationships which create a high level of trust with Offsite Phlebotomy vendors, sales representatives, patients and internal stakeholdersParticipate in territory specific meetings with the sales and client services associates to define, prioritize and execute on the business needsWork in a team environment and contribute to the department and company goalsKeep precise and clear documentation of all email, fax, phone communications and follow up activitiesAdhere to Standard Operating Procedures (SOP’s) related to Offsite Phlebotomy, Kit orders and related processesAssist with triaging emails and faxes if necessaryEnter information and upload documentation into Salesforce.com and LIMSCommunicate professionally and effectively with all individuals, including external customers and internal Guardant Health team membersAssist with other administrative duties as assigned based on Company needsCommunicate to clients, patients, sales and laboratory teams using Salesforce (CRM) and other integrated software platformsAchieve team and individual goals and monitor personal metrics related to case closure and turnaround timesUse problem solving skills to resolve customer complaints and escalated situationsDemonstrate flexibility and adaptability in a fast-paced dynamic environmentHours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary

Qualifications4 year college degree in Biological Sciences or similar discipline is preferred. High school diploma required2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is requiredSolid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plusQuick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policiesExcellent written and verbal communication skills (phone, email) with a high level of computer proficiency, preferably in a Mac environmentAbility to multitask, work with self-discipline, good judgment, and independence is necessaryDemonstrated ability to be an organized, detailed oriented problem solver and manage client/patient facing escalated situations in a professional mannerFlexibility with respect to working hours based on client and company needsThe position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings may be requiredBilingual English/Spanish and any additional language is an asset

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

For positions based in Palo Alto, CA or Redwood City, CA, the hourly range for this full-time position is $24.52 to $33.13. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity.

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

Please visit our career page at: http://www.guardanthealth.com/jobs/