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The University of Miami Health System Department of UMHC - SCCC Site Disease has an exciting opportunity for a full time Patient Navigator (H) to work at Sylvester Cancer Center in Miami. The incumbent facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS             

Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

Ensures patients have access to insurance and social service programs for which they are eligible.

Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

Identifies and resolves real or perceived barriers to care.

Educates and counsels patients on issues related to their health and life situations.

Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

Handle patient communications and contact healthcare facilities for medical records.

Address care gaps with the nurse navigator.

Prepares, tracks, and processes medical records and pathology specimens. Reviews and file medical records for completeness; use tracking systems for accurate documentation.

Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, Copy, fax, emailing, and mailing records while ensuring confidentiality.

Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort):

Telephone responsibilities include, but are not limited to speaking to the patient, and contacting a variety of health care facilities to obtain patient medical record information. 

Address barriers and gaps in care with the nurse navigator.

Provides related internal, local, or national resources to the patient, family, or caregiver.

Explains consent for obtaining outside records, and HIPAA (if applicable) to patient; obtains signatures (may be done via email)

Submits signed consent to health care centers as appropriate to initiate retrieval of medical records, pathology slides, x-rays and any other pertinent report

Tracks pending records to ensure delivery prior to clinic visit such as pathology reports etc.

Communicates to the appropriate SDG Nurse Coordinator, if difficult or unable to obtain a pertinent record

Travels within the facility and campus to retrieve records/films/CD/s as needed

Prepares pathology slides and submits for consultation

Returns pathology slide to appropriate institution or patient

Communicates with physician as needed

Assembles, completes, and processes patients’ charts as indicated

Maintains confidentiality of patient information.

Maintains an accurate clinical record, recording information per hospital policy.

Performs patient call back to complete Patient Satisfaction Survey.

Utilizes UChart and RIS/PACS/Cerner

Reports unusual incidents in a timely manner to appropriate supervisory personnel.

Assist nursing staff in collaboration of multidisciplinary meetings

Assists with other clerical duties, not limited to faxing, scanning, copying

Performs other duties as assigned.

                                                                                            

Education:

High School diploma or equivalent required

Experience:

Minimum 3 years of relevant work experience required

Experience in a medical office or hospital preferred.

Knowledge, Skills and Attitudes:

Ability to process and handle confidential information with discretion.

Ability to communicate effectively in both oral and written form.

Ability to handle difficult and stressful situations with professional composure.

Ability to maintain effective interpersonal relationships.

Ability to understand and follow instructions.

Excellent customer service skills are required.

Strong written and oral communication skills.

Knowledge of medical terminology is preferred.

Able to handle multiple tasks simultaneously.

Ability to establish and maintain effective working relationships with patients and staff

Computer skills Microsoft Office

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.

End of Job Description

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5