Patient Navigator - Clinical Support

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

·       Assists patients with environmental difficulties that interfere with obtaining maximum benefits from medical care.

·       Serves as a liaison between medical and nursing staff, patients, relatives and outside agencies. Promotes the best quality support for the patient through the surrounding work team.

·       Facilitates or provides necessary patient and family education at admission, during hospital stay, and upon discharge, as indicated. 

·       Complies with current Hospital security and safety polices.

·       Reports incidents to supervisor and Risk Management department within required timeframe in accordance with medical center policy.

·       Is available to participate as a member of either Team A or Team B of the Hurricane Activation Plan, as assigned.

·       Follows Patient Safety goals as established by the department; supports effective responses to adverse and sentinel events; provides an on-going proactive approach to reduce risk; integrates patient safety as a priority into new and existing processes.

·       Participates in all related functions or administrative projects on an on going basis.

·       Coordinates the day-to-day activities for the assigned team &  All other tasks as assigned.

·       Provides direct assistance to the Manager and Director as requested.  Ensures the implementation of administrative duties as assigned by the Director or Manager.

·       Establishes and maintains effective interpersonal relationships with co-workers and other members of the hospital.

·       Is available to participate as a member of either Team A or Team B of the Hurricane Activation Plan, as assigned.

Qualifications:

·       3 - 5 years experience in patient/healthcare relations or human services field (e.g. nursing, teaching, counseling), preferred, or equivalent combination of education and experience, preferred.

·       Bachelors degree in related discipline preferred.

Benefits

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

·       Health benefits

·       Life insurance

·       Long-term disability coverage

·       Healthcare spending accounts

·       Retirement plan

·       Paid time off

·       Pet Insurance

·       Tuition reimbursement

·       Employee assistance program

·       Wellness program

·       On-site housing for select positions and more!