JOB PURPOSE 

The Patient Navigator Specialist connects the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

QUALIFICATIONS 

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

LEVEL OF EDUCATION 

Minimum: 

Preferred: Associate's degree 

CERTIFICATIONS, LICENSES, REGISTRATIONS 

Minimum: 

Preferred: Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI) 

TECHNICAL REQUIREMENTS 

Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed 

Preferred: MS Office Suite. Experience working with Epic. Knowledge of medical terminology 

YEARS OF RELATED WORK EXPERIENCE 

Minimum: Two (2) years of experience in an office, hospitality, or customer service environment 

Preferred: Two (2) years of Patient Access or healthcare scheduling experience