GENERAL SUMMARY:

Assists the Patient Placement Coordinator with the multifaceted processes in which patients, newly diagnosed, transferring from an unaffiliated dialysis provider, or visiting on a transient basis to the area, are placed into one of the multiple locations and modalities of Greenfield Health Systems (GHS).

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Works closely with Patient Support Programs Coordinator to provide exceptional 
customer services to the renal population, health system and GHS referral sources. Works closely with the Patient Support Programs Coordinator and GHS Billing 
Services Supervisor to verify and trouble-shoot potential medical insurance concerns. In the absence of the Patient Placement Coordinator, secures placement and 
responds to inquiries from discharge planners, physicians, unit staff, administrative 
staff, and external customers regarding referrals and services within GHS. Reviews medical records for necessary documentation of patient acuity and special 
needs. Maintain relationships with other health systems and independent nephrology groups. Identifies and tracks the needs of transfer and transient patients and notifies the 
receiving unit of these needs. Reports to Social Work Manager. Communicates with internal and external customers regarding problems encountered 
with GHS in such areas as patient and physician access to services, complaints, etc. Promotes patient safety by providing initial medical records to facility staff 
electronically for EMR filing. Provides documentation to the Patient Support Programs Coordinator and insurance 
analyst regarding the insurance status of incoming patients. Creates and maintains transient patient files and corporate reports. Maintains/updates files and corporate reports on internal and external transfer 
patients. Collects, organizes, and maintains medical records and statistical data. Secures a valid Henry Ford Health medical record number for placement into a GHS 
facility. Assists Coordinator in marketing services to internal and external 
physicians/customers. As part of a larger team, in conjunction with other disciplines analyzes CKD education 
along a continuum, to anticipate programmatic needs and contributes toward 
educational initiatives. Links patients and families to system and community resources; functioning as a 
patient advocate when necessary. Participates in professional development activities, such as attending relevant 
conferences, professional memberships, and professional reading. Manages, responds, and maintains Careport communication to ensure timely patient 
admissions communication. Demonstrates willingness and ability to function consistently as a team member, 
positively contributing daily to the goals and objectives of the dialysis program as 
appropriate to the scope of the position. Demonstrates willingness and ability to work effectively in a complex and changing 
environment. Demonstrates willingness and ability to effectively relate in an organizationally 
acceptable manner to team members, patients, and other customers in a diverse 
environment.

EDUCATION/EXPERIENCE REQUIRED:

Bachelor’s Degree preferred. Minimum of one year experience in health care environment required. Dialysis 
experience preferred. Ability to analyze pertinent patient information to place patients into Greenfield 
Health Systems with minimal delay. Interpersonal skills necessary to work with a wide range of patients, families, and 
multidisciplinary hospital staff. Computer and IT skills sufficient to access and perform word processing, Excel, 
EPIC, QCS and ECIN/Allscripts. Organizational skills required to manage a high-volume workload. Additional Information Organization: Community Care Services Department: Dialysis Administration Shift: Day Job Union Code: Not Applicable