Performs receptionist, registration, and clerical duties associated with direct and scheduled patient visits Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Distributes and explains forms, documents, and educational handouts to patients or family members. Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. Follows established policies and procedures, objectives, safety standards, and sensitivity to confidential information. Maintains, utilizes and provides patients with necessary paperwork per legislative regulation and Hospital policy. Represents Bell Hospital in welcoming all patients and/or visitors in admitting, outpatient registration, ancillary registration areas Conducts oneself in a manner appropriate to the maintenance of good guest relations. Reviews admissions, outpatients and emergency room face sheets and data collected for thoroughness and accuracy of patient information. Maintain records and paperwork for documentation for patient care as required. Maintains a well organized and clean environment to work at maximum efficiency and prevent the transmission of infection and disease. Updates computer entry information. Maintain all items for stock. Report repair issues to IT or Maintenance as appropriate. Participates in staff meetings, provides input and ideas in a positive and problem solving manner. Maintains confidentiality in accordance with HIPAA regulations. Support the culture of service excellence throughout the organization. Actively seek ways to demonstrate a commitment to continuous improvement and participate in professional development opportunities. Performs other related duties as assigned. Completes annual educational requirements. Understands and adheres to Bell's compliance standards as they appear in Bell's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Labels, processes and delivers specimens for testing Willing and able to demonstrate appropriate core competencies annually or as requested Provides patients with proper instructions/information regarding specimen requirements Verifies that collected specimens correctly correspond to the tests which have been ordered Maintains appropriate files/logs for department regarding tests which are ordered, specimens that are processed, etc. Routes all calls and requests courteously Schedules patient appointments and provides correct information to patients Enters charges and orders into the computer system for all tests performed Performs clerical functions as necessary or as directed. Computer and/or keyboarding skills required. Excellent human relations and oral/written communication. Excellent organizational abilities. Demonstrated teamwork skills. Ability to deal with change. Demonstrates a positive attitude towards initiating continuous improvement. Ability to respond appropriately even in challenging situations. Ability to work without direct supervision. Familiarity with Medical Terminology. X High school diploma or equivalent X Required *Required Skills* Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. *Minimum Work Experience* Minimum: 2 years experience as an admitting clerk or laboratory setting **Job:** **Administration/Clerical* **Organization:** ** **Title:** *Patient Processing Clerk Lab 1.0 Full Time* **Location:** *Michigan-Ishpeming* **Requisition ID:** *7442-1844*