Patient Registration Coordinator - AdventHealth Centra Care
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full time
Shift : Full time; Rotating schedule, two days on, two days off (Monday-Thursday 8am-8pm), split Fridays (usually 8am-2pm or 2pm-8pm), alternate weekends (required to work every other weekend, hours are 8am-5pm on Saturdays and Sundays), and some holidays
Location: 6345 N WICKHAM RD, Melbourne, 32940
The role you’ll contribute:
Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.
The value you’ll bring to the team:
Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Drives customer service initiatives by creating and owning the patient experience
Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested
Verifies insurance eligibility and determines accurate up-front collection amount
Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
Participates in departmental performance improvement initiatives
The expertise and experiences you’ll need to succeed :
Minimum qualifications:
High school diploma or equivalency
Must maintain current CPR certification at all times.If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Preferred qualifications:
Previous customer service experience
Prior pediatric experience ( for Kids Urgent Care Centers)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Financial Services
Organization: AdventHealth Centra Care
Schedule: Full-time
Shift: 1 - Day
Req ID: 24045787
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.