Job Requisition: REQ3306 Employment Type: Full-time Shift: Days Hours Per Week: 40 hrs week Hiring Range : $45,052.80-$60,236.80 The actual compensation for this position will be determined based on experience and other factors permitted by law. Responsibilities: + Develop and deliver training programs for new hires and ongoing education for existing patient registration staff. + Educate staff on the importance of accurate data collection, patient confidentiality, and compliance with HIPAA and other regulatory requirements. + Provide practical demonstrations and shadowing opportunities to ensure correct registration practices. + Collaborate with healthcare teams to identify opportunities to streamline and improve the registration process. + Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms. + Monitor and evaluate the effectiveness of training programs and adjust as needed. + Serve as a subject matter expert (SME) on patient registration processes for the team, answering questions and providing guidance. + Act as a liaison between registration staff and other departments to improve communication and resolve registration issues promptly. + Foster a positive and supportive training environment to enhance staff confidence and morale. + Assist in the implementation and training for the electronic health record (EHR) system and patient portal registration. + Ensure that staff are proficient in the use of technology to enhance the patient registration process. + Responsible for assisting the department director and (practice) managers, in conjunction with Human Resources, in the hiring/interview/onboarding process. Responsible to work with director and (practice) managers to determine performance expectations. + Understand and monitor quality measures (& data) and make changes when necessary. + Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms. + Understand, Develop, and Monitor KPIs to improve patient care, ensure accountability, and support decision making Education, Training & Experience: + High School diploma/GED required. Associate degree in business administration or related field preferred. + Minimum of three (3) years registration experience in a hospital or Physician Practice required. + Minimum of one (1) year experience teaching in a professional environment required. Certifications / Licensure: + Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire required. Required Skills and Attributes: + Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job. + Must be able to multitask while remaining professional, focused, composed and positive. + Excellent customer service skills + Displays integrity, friendliness, and compassion. + Must be able to establish an appropriate and effective rapport with others. + Demonstrates flexibility + Takes initiative + Able to work in a fast-paced environment + Embraces new opportunities to grow both personally and professionally. + Effective critical thinking and problem-solving skills. + Proficient with various Microsoft Office products (Word and Excel). + Strong organizational skills. + Effective interpersonal skills. + Ability to take and follow direction in a positive and appropriate manner. + Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills. + Must be able to speak, read, write and follow instructions in English.