Registers patients to receive medical services in the Urgent Care department. Obtains demographic information, validates insurance, and receives/post payments. Adheres to necessary regulatory requirements. Answers and/or refers questions received from patients, visitors, and staff to appropriate department. Performs various related clerical functions. 

 

ACCOUNTABILITIES 

Perform a variety of face-to-face registration and collection functions for all patients including self-pay patients. Utilize electronic insurance verification system to verify insurance benefits and determine copay and/or coinsurance for the patient’s services; ask all eligible patients for copay. Assists patients at time of service with general benefit and financial responsibility inquires and posts payments to patient accounts as appropriate. Manages time effectively to perform complete registration questionnaires while meeting departmental productivity standards in compliance with system productivity policies. Maintains high attention to detail by reviewing all work for completeness and accuracy in compliance with system quality assurance policies. Completes registrations to meet department accuracy standards for error-free work. Understand basic Registration processes and provide feedback to management on issues that impede timeliness or quality of Registration and work with management to resolve. Independently review assigned reports/work queues to ensure goals and deadlines are met. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services. Respects the rights and dignity of all patients. Provides and maintains patient privacy at all times. Is compliant with HIPAA guidelines and privacy practices, patient confidentiality and patient rights.