The Patient Relations Specialist collaborates with caregivers and hospital departments to provide a service-centered experience for patients and families. The Patient Relations Specialist serves within the department of Patient Experience, Quality Division. The representative role provides support and is accountable for the operational implementation of the ministry-wide Patient Experience goals, initiatives, and programs; and will be responsible for assisting with planning, designing and directing performance improvement work in alignment with the Value Quadruple Aim (Quality, Service, Cost Excellence, and Caregiver Experience. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at Mission Hospital Regional Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Graduation from an accredited school of nursing. upon hire: California Registered Nurse License. 5 years Customer Relations, social services, or clinical experience (or combination). 1 year In a hospital/healthcare or clinical setting.

Preferred Qualifications:

Bachelor's Degree Accredited educational institution. Experience with a Quality Risk Event Incident Reporting System. Experience with an Electronic Medical Record System. Experience with Excel, and data analysis.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.