Patient Representative Req #: 0000152368
Category: Clerical / Administrative Support
Status: Per Diem
Shift: Day
Facility: Clara Maass Medical Center
Department: Patient Satisfaction
Location: Clara Maass Medical Center, 1 CLARA MAASS DRIVE, BELLEVILLE, NJ 07109

Job Overview:

Under the supervision of the Manager, the Patient Representative serves as a liaison between patients and the institution. Provides a specific channel through which patients can seek solutions to problems, concerns, etc. As the patients advocate, Patient Representative enables patients to obtain solutions to problems by acting on their behalf the Administration or any department or service, coordinating among departments if necessary, and recommending alternative policies and procedures in order to improve service(s) to patients. As the institution s direct emissary, Patient Representative interprets philosophy, policies, procedures and services for patients. Use an understanding of the principles of growth and development to assess each patient s age-specific needs and provide age-specific treatment and care.

Qualifications:

Required:

High School Diploma requiredExcellent communication skillsExceptional organizational skills

Preferred:

Bachelor s degree preferredHealth care training/experience helpful

Scheduling Requirements

Status: Per DiemShift: Day Time: 7:00AM 3:00PMMust be available to work weekends/holidays

Essential Functions:

Communicates to management all observed significant trends as well as patient perceptions regarding quality of servicesCompiles patient information in order to trend for total quality improvementConducts in-services for staff as appropriate or upon request by the Department DirectorCoordinates referral of services on patient s behalfInvestigates and responds to any concerns/complaints about the quality of care in the medical centerMaintains communication by daily interaction with nursing and ancillary staffMaintains data availability for monthly or quarterly reportsMaintains the formal grievance mechanism in compliance with JACHO standards.Provides advocacy services for patients under the Patient Bill of Rights Recommends change in policy and procedures when necessary for improvement.Responds to need for crisis intervention; provides staff and family with comfort and supportResponds to patient survey data; analyzes and conducts follow-upUses an understanding of the principles of growth and development to assess each patient s age specific needs and provide age-specific treatment and careVisits, assigned new admissions, assesses patient experience, and explains Patient Representative role

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer