This is an AFSCME represented position.

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Patient Representative promotes M Physicians’ philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role would benefit from having exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

Patient Representative Overview

Key responsibilities include but are not limited to:

Assists with phones and schedules future appointments and/or procedures.Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-inOversees the clinic lobby and patient waiting area and ensures it is clean, orderly and invitingArranges accommodation and/or interpreter services as need needed for the patient visitsResolves non-clinical patient customer service issuesAssists with coordinating provider schedules and appointmentsImprove efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experienceRequests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

Minimum Qualifications:

Successful completion of Patient Representative training program and OJT within 5 weeks of hire.Knowledge of online scheduling and experience with EMR systemsKeyboarding skills of 35 wpm.Proven experience in customer service

This position may be required to float to other departments at the discretion of the manager based on clinic needs. 

Location: Minneapolis, MN 55454

Hours: Monday-Friday, 7:15am-3:45pm (1.0 FTE/40 hours per week) with some flexibility requested based on business needs.

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.