Building Location:Fargo Distribution Serv Center

Department:46860 Scheduling

Job Description:Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service. The Patient Care Coordinator is responsible for handling incoming calls and on line requests from patients while recording, evaluating and managing patient needs; communicating with the nursing staff when necessary. Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers. Must keep current with clinical, provider, and scheduling information pertaining to the departments served. Responsible for accurately scheduling a wide range of patient appointments types, including procedures, for numerous Essentia departments and clinics.
Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient. Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign. Responsible to support a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.

Work Experience:
East/Central: If no education, 1 year experience in a medical office setting. Clinical scheduling and call center experience preferred. Strong, accurate keyboarding and verbal communication required.

West: If no education, 1-2 years of experience in a medical (preferred) office setting. Clinical scheduling and call center experience preferred.

East Market: Ability to work remotely required.
Candidates for remote work will need to have an Internet connection that meets the following minimum standards:
Download Speed 10 Mbps
Upload Speed 3 Mbps
Ping - Latency Best < 50 Milliseconds
Acceptable < 75 Milliseconds
Not Acceptable > 90 Milliseconds

Candidates are encourage to test their Internet performance by running a test at fast.com or speed.cloudflare.com

Education Qualifications:

Licensure/Certification Qualifications:

Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.

If no education, 1-2 years of experience in a medical (preferred) office setting. Clinical scheduling and call center experience preferred.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Varies

Shift End Time:Varies

Weekends:No

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

$16.94 - $25.41

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.