Building Location:Building E - Essentia Health - Duluth

Department:46610 Rehab Mgmt

Job Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications:

Key Responsibilities:

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

Coordinates the scheduling of services for patients including ancillary and procedure scheduling

Handles incoming calls, follow-up and referral work queues, ticket scheduling 

Proficiently and accurately enters data into the permanent electronic health record while talking with patients

Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

Previous patient access representative or scheduling experience preferred

Licensure/Certification Qualifications:

None

FTE:0.6

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Days

Shift End Time:Days

Weekends:

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline: