Department/Unit:

EmUrgent Care - Rotterdam

Work Shift:

Day (United States of America)

Salary Range:

$40,495.10 - $52,643.64

Join our team and be part of something BIG.
Imagine how good it would feel to provide state-of-the-art care to people who need it each day.
World-Class specialty care closer to home.

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate.
An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a per diem position with 36-hour monthly and one 12-hour shift on a weekend requirement. This is an onsite position at multiple EmUrgentCare locations, with some nearby travel required.

Primary Job Responsibilities:
• Assist all patients that report to the front desk
• Greet patients in a prompt, courteous and professional manner
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Attend appointments, collect copayments, and other necessary information at time of check-in
• Schedule follow up appointments and referrals as needed (check out)
• Answer incoming phone calls and direct appropriately to team members
Education
• High school diploma or equivalent required.
Experience:
• No experience required.
• Excellent customer service skills preferred
• Experience using an electronic health record and Microsoft Office a plus!
Competitive Benefits and Perks:
• Paid hands-on training
• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP), Dental and Vision plans available
• Located on main public transportation lines
• Paid Time Off
• Tuition Reimbursement
• AMC Pension Plan and 403B Retirement
About Albany Med
Best of the Capital Region
Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.
For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.

Position Summary:

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.Interact with a diverse patient population.Utilize the electronic medical record to maintain patient records via registration process and scan functionality.Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companyAnswer incoming phone calls and direct appropriately to team membersConveys professional image by adhering to the established dress code.

Qualifications

High School Diploma/G.E.D. - required2-3 years office experience or one year of related experience in a medical practice - preferredExperience using an electronic health record and Microsoft Office a plus.Excellent customer service skills.Ability to multi-task in a high patient volume unit.Ability to learn and utilize resources.Strong time management skills.Ability to review information and draw appropriate conclusions.Good judgement and ability to problem solve; escalate issues as needed.Strong teamwork skills and work ethic.

Salary Range: $18.00/hr - $23.79/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.