Billing  Ensure daily posting, claim receipts posting and update receipt in a timely manner.  Ensure billing for each patient (various fees including treatment, admin/service fees, ad hoc charges like lab test) is completed after each treatment daily.  Ensure timely collection from patient for treatments and services rendered.  Follow up and update any long term and short-term funding bodies and notify both internal and external customer in a timely manner.  Assist relevant Account Receivables (AR) personnel to notify or update patients and work out payment arrangements with the patients or payor for any delinquent accounts. Registration for any new patients  Inform new patients or designated care-givers the necessary details (e.g location of clinic and how to get there, HD slot allocated to patient, price per treatment and relevant documents clinical or non-clinical to bring for registration or subsequent dialysis sessions). Financial Counselling of new or existing patients  Perform Finance Counselling or re-counselling (if any changes to funding or insurance/ Medisave) and ensure all required documents are collected and submitted on a timely basis.  Assist patient to check their Medisave balance and their insurance scheme.  Verify patient Medisave Authorization form and relevant insurance forms and obtains preauthorization when required. Cash Collections & Cash Management  Ensure accurate and prompt calculation and collection for treatments and services fees rendered at all times.  Ensure daily collections and entries are reconciled and tallied correctly.  In charge of petty cash issuing and reimbursement and to ensure accurate record of all petty cash transaction.  Banking of cash on a weekly basis or when cash collected reached S$1,000 (whichever comes first). Private & Confidential Page 2 of 3 Claim Submission  Prepare Medisave / Medishield summary, NKF/MSW & CSC tax invoices monthly.  E-submission of the following in accordance to local guidelines:  Medisave and Medshield  VWO related submission: National Kidney Foundation (NKF)/ Kidney Dialysis Foundation (KDF), Tzu Chi Foundation (TCF) where applicable  Civil Service Card (CSC)  Ensure tax invoices for funding under the support of hospital Medical Social Work (MSW) are posted to respective hospitals timely.  Monitor and follow up to ensure claim submitted are reimbursed to the company.  Liaise with Finance for issuing of cheque to patient monthly. Stocks related Duties:  In charge of placing orders for the purchase of clinical consumables and to follow up with the suppliers accordingly.  Coordinate with stock in-charge on stock count and weekly order in Clinic Manager  Responsible for ensuring timeliness and accuracy of monthly inventory stock closing Reports:  Update center movement chart on patient’s status weekly and submit to relevant personnel in HQ on a weekly basis.  Ensure timeliness, accuracy in the updating of daily end-day report and to submit it monthly. Customer Service and Admin Related Duties  Answer phone call within 3 rings; rendering frontline support services to provide relevant and accurate information to the callers, or to forward the call to the appropriate person,  Provide other ad-hoc frontline support for patient or care-givers including but not limited to assisting in booking for transport, etc  Assisting Nurse Manager/ Assistant Nurse Manager to coordinate all aspects of patient’s appointment booking and help to escalate the enquires on holiday dialysis when necessary.  In charge of ensuring patients’ particulars are updated at all times.  Ensure email is checked and answered timely.  Collect and sorts all mail and routes appropriately from post box daily  Assist the Operations team with clerical work as requested. Professional Development of Self  Assume responsibility for own competence by demonstrating willingness to improve and develop oneself.  Participate in ad-hoc training program to gain current knowledge of development for scope of work.  Maintain a professional image among colleagues, patients and public.  Comply with required dress code Private & Confidential