Work where every moment matters Every day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usAt The Diabetes Life Center we strive for a balance of career and lifestyle We offer a stimulating work environment that inspires excellence Join us in our vision to be nationally respected for patient care and most trusted for personalized coordinated careJob SummaryThe Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experienceJob Responsibilitiesmiddot Greets and registers arriving patients completes registration forms and verifies insurance including scanning and faxing forms as necessary middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Mails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies referrals x rays medical reports etcmiddot Ensures that office appointment schedule is coordinated with clinical staff activitiesmiddot Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients completes appointment confirmation activities according to department policiesmiddot Schedules follow up appointments Verifies insurance coverage and obtains authorizations middot Orders department suppliesmiddot Maintains schedule for conference roommiddot Maintains a clean waiting room and office areamiddot Defines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessarymiddot Completes facility billing according to facility level criteria Refers payment and insurance problems to Billing Department middot Provides back up support to other clerical staff and performs other related duties in support of efficient operationsmiddot Performs other duties as assigned Work where every moment matters Every day almost Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usAt The Diabetes Life Center we strive for a balance of career and lifestyle We offer a stimulating work environment that inspires excellence Join us in our vision to be nationally respected for patient care and most trusted for personalized coordinated careJob SummaryThe Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experienceJob Responsibilitiesmiddot Greets and registers arriving patients completes registration forms and verifies insurance including scanning and faxing forms as necessary middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Mails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies referrals x rays medical reports etcmiddot Ensures that office appointment schedule is coordinated with clinical staff activitiesmiddot Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients completes appointment confirmation activities according to department policiesmiddot Schedules follow up appointments Verifies insurance coverage and obtains authorizations middot Orders department suppliesmiddot Maintains schedule for conference roommiddot Maintains a clean waiting room and office areamiddot Defines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessarymiddot Completes facility billing according to facility level criteria Refers payment and insurance problems to Billing Department middot Provides back up support to other clerical staff and performs other related duties in support of efficient operationsmiddot Performs other duties as assigned bull High School Diploma or equivalent requiredbull Associate or bachelorrsquos degree in a clinical or business field preferredbull years of relevant experience requiredbull years of relevant experience in a fast paced medical office preferredbull Verbal and written proficiency in English required Proficiency in a second language preferred We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusbull High School Diploma or equivalent requiredbull Associate or bachelorrsquos degree in a clinical or business field preferredbull years of relevant experience requiredbull years of relevant experience in a fast paced medical office preferredbull Verbal and written proficiency in English required Proficiency in a second language preferred We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status