Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Summary:

Associate gathers information in the function areas of payment planning and insurance verification. He/she works independently with general supervision in order to pre-register all scheduled patients for services to be rendered, register patients as they present to clinic, verify insurance benefits, and collect patient payments. As time and volume permits, he/she will check patients out of clinic and schedule follow up appointments as well.

Job Functions:

Pre-register / register all scheduled patients for services to be rendered.
Scan copies of all registration forms and insurance cards and other required forms into EHR.
Responsible for insurance verification – benefits and eligibility.
Responsible for collection of co-pays / co-insurance and any outstanding balances due.
Schedule patients accurately within guidelines and protocols of practice.
Answer inbound telephone calls and, if necessary, route them appropriately.
Check patients out after clinic visit is completed.
Schedule future appointments, consults, testing, etc. in a timely and appropriate manner.
Observe professional ethics in maintaining confidential information acquired concerning personal, financial, and medical or employment status of patients and their families.
Receive, interview, and register or check out patients using a positive and courteous tone.
Answer questions about patient bills and refer to Financial Navigator as necessary.
Perform additional tasks as assigned.

Required: Minimum Education:
High School Diploma or GED

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com