Join Cedars-Sinai!
Cedars-Sinai Medical Center has been ranked the #1 hospital in California and #2 hospital in the nation by U.S. News & World Report, 2022‑23
Cedars-Sinai was awarded the Advisory Board Company’s Workplace of the Year which is an award that recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We also have a great benefits package and competitive compensation which explains why U.S. News & World Report has named us one of America’s Best Hospitals!
Why work here?
Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a dynamic, inclusive environment that fuels innovation.
A Little More About What You Will be Doing
The Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Duties and Responsibilities:
Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.Greets patients and assist with resolving patient issues or bringing up patients issues.Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.Schedules appointments, complete patient registration, collect patient payments and deliver a high standard of patient service.Assists with the management of physician schedules and find opportunities for improvement. Handle patient/provider correspondence as instructed.Process and track referrals and authorizations for various insurance types.Manages patient care flow and assist with monitoring CS-Link message pools and standard work.Monitors and assess their own workflow to find opportunities for improvement.Explains policies, procedures, or services to patients using administrative knowledge.Participates in daily huddles and staff meetings.Promotes and practice infection prevention standards and all department policies and procedures.Carries out lobby PSR role in all outpatient MDN departments. This requires learning and understanding of various E functionalities, knowledge and skills specific to the covering clinic.Qualifications
Education:
High school diploma/GED preferred.Experience:
Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting preferred.Req ID : 6473
Working Title : Patient Service Rep - Ops Float Pool (works in various clinics)
Department : Ops - Float Pool
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Administrative
Job Specialty : Admissions/Registration
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $21.00 - $30.41