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Patient Service Representative\n

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.\u202f\n

Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and\/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.\n

Roles and Responsibilities:\n

Based on division of duties and work flow allocated, that day may include:\n\nPerform clinical duties within training scope and NYS regulations, including taking vital signs and assisting providers with procedures and patient care.\nPrepare exam rooms, sterilize equipment, and ensure medical supplies are stocked per protocols.\nManage patient communication, including prescription refills, test results, and clinical questions per practice protocols.\nVerify and update patient demographics, insurance information, and required forms upon check-in.\nSchedule and coordinate patient appointments, referrals, pre-authorizations, and additional testing or procedures.\nHandle patient check-out, including printing visit summaries, collecting payments, and processing daily cash deposits.\nAnswer, direct, and triage incoming phone calls, including scheduling and patient inquiries.\nParticipate in team meetings and quality improvement initiatives as needed.\nManage patient records, including scanning, fax monitoring, email communication, and maintaining documentation.\n\n

Required Skills and Experience:\n\nHigh School or equivalent experience\nProficient in Microsoft Office suite\n Interpersonal skills with experience in customer service\n\n

Preferred Skills and Experience:\n\nPrevious medical office experience preferred\nCollege-level training\/education in a healthcare support field preferred\nExperience in Electronic Medical Record Systems such as Meditech, Medent, and Epic\n\n

Location and Travel Requirements:\n\nOnsite\nCCMOB - 905 Hanshaw Rd Suite A\nFull time - No weekends or holidays\n\n

Pay Range Disclosure \n\n$15-$23.50 per hour \n\n

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.\n

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.\n

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.\n