Join our team of Life Changers!

 

UPMC is hiring a Full-Time, Patient Service Representative all levels to support the office in Harrisburg. 

Final candidate will be hired into appropriate job title and salary based on education and experience. 

 Salary range is $18.49- $28.39/hr. 

Hours are Monday-Friday 8:30am-5:00pm 

 

No holidays or weekends!

 

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

 

Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency. 

 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

Coordination of Personnel and Functions: Coordinates front office staff in performance of daily functions. Attends billing/insurance meetings and customer relation trainings when appropriate.  Provides training to new staff and acts as a lead resource. Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager.  Registration: Obtains and verifies demographic, financial and guarantor information. Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days. Collects co-payments & payment for services properly verifying insurance.  Completes bank deposit slip and ledger sheet for cash payments. Telephone Responsibilities: Answers the telephone promptly, with a clear focus on customer service. Returns phone calls to patients as directed by providers-documents in patient record. Takes message from the patient for the providers. Transfers calls regarding medical concerns to appropriate clinical personnel. Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability. Administrative/Office Support:
Review and correct financial system error reports on a daily basis and as needed.  Generates & send letters to patients as directed by the providers. Faxes documentation to requested parties. Customer Service: Works with patient to resolve problems. If unable to resolve the problem, directs the patient to the Manager. Respects the privacy and confidentiality of patient information. Observes and facilitates patient throughput and notifies appropriate chain of command. Completes other duties as assigned