Work whereevery momentmattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionServes patients by greeting them answering routine questions registering patients and maintaining records and accounts Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations Responsible for scheduling appointments which will provide timely accurate friendly and clinically appropriate patient access The Patient Service Coordinator responds to incoming correspondence from patients caregivers healthcare providers and beyond in accordance with patient privacy and safety standardsDelivers exceptional customer service with the HHC brand experienceWelcomes patients in person or on the telephone and takes detailed messages as neededRegisters arriving patients includes insurance verifications patient demographic updates and video visitsUses Epic patient portal and appointment reminder systems mobile applications and other forms of technology to manage scheduling interact with patients and providers and update files and patientsrsquo recordsManages high call volumes Follows Standard Work to ensure efficient patient experience Corresponds with clinical operations andor providers as necessary Transfers calls as appropriate to clinical team members including complaints and escalationsSchedules patient appointments and informs patients of essential preparation requirements prior to visit referrals x rays medical reports etcSchedules follow up appointments and associated testing documents these appointments and ensures the necessary referral authorization is obtained Collects co payments and office charges as needed and explains office payment billing policies to patientsWork whereevery momentmattersEvery day over Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionServes patients by greeting them answering routine questions registering patients and maintaining records and accounts Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations Responsible for scheduling appointments which will provide timely accurate friendly and clinically appropriate patient access The Patient Service Coordinator responds to incoming correspondence from patients caregivers healthcare providers and beyond in accordance with patient privacy and safety standardsDelivers exceptional customer service with the HHC brand experienceWelcomes patients in person or on the telephone and takes detailed messages as neededRegisters arriving patients includes insurance verifications patient demographic updates and video visitsUses Epic patient portal and appointment reminder systems mobile applications and other forms of technology to manage scheduling interact with patients and providers and update files and patientsrsquo recordsManages high call volumes Follows Standard Work to ensure efficient patient experience Corresponds with clinical operations andor providers as necessary Transfers calls as appropriate to clinical team members including complaints and escalationsSchedules patient appointments and informs patients of essential preparation requirements prior to visit referrals x rays medical reports etcSchedules follow up appointments and associated testing documents these appointments and ensures the necessary referral authorization is obtained Collects co payments and office charges as needed and explains office payment billing policies to patientsHigh school diplomaGED equivalent OR a minimum of years customer service experience preferred Year customer service experience in a fast paced medical officeEpic experience preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh school diplomaGED equivalent OR a minimum of years customer service experience preferred Year customer service experience in a fast paced medical officeEpic experience preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment