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Patient Service Representative - Cayuga Orthopedics\n

Cayuga Health System began by joining two longstanding, independent hospitals into a cohesive health-care network providing seamless, comprehensive, community centered care for the residents of central New York. With the recent affiliation of Arnot Health and the establishment of Xtensys, an organization focused on the integration and strategic operations of this expanding health system, we are poised to become the premier care organization across New York.\n
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\u202fPatient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and\/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.\n

Roles and Responsibilities:\n\nCheck in patients upon arrival.\nVerify\/Update patient demographics.\nScan insurance cards.\nObtain signatures on required forms (HIPAA, etc.).\nUpdate status in Medent (arrived, waiting, etc.).\nCollect outstanding balances and co-pays.\nAssist with additional scheduling such as labs, x-rays, procedures or testing; send orders.\nTake messages or triage phone calls.\nSchedule patient appointments.\nInitiate paperwork for insurance referrals and pre-authorizations.\nMail new patient questionnaire.\nPrint schedules for the next day.\nPlace provider meetings in Medent.\nAppointment confirmation calls in some offices.\nCheck out patient and print CVS.\nResponsible for daily cash out and bank deposit.\nTurn phones over to\/from answering service.\nAnswer\/direct incoming phone calls; triage as appropriate.\nMake appointments over the phone with appropriate provider.\nPlace new and returning patients in provider schedule according to office protocols\/provider template.\nMake follow up appointments.\nOpen\/organize templates for providers.\nAssist with physician meeting scheduling (in some practices).\nCall for insurance referrals and pre-authorizations.\n\n

Knowledge, Skills and Abilities\n\nExcellent customer service and problem-solving ability\nAbility to think through potential solutions to issues\nGood time management and prioritization skills\nGood computer skills - Medent and Microsoft Office are utilized\nThe above statements are intended to describe the general nature and level of work being performed by people\nAssigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills\nRequired for successful performance of this role. You may be asked to work in another department on occasion if\nstaff shortages occur and if your home practice has the ability to float a staff member from one department to\nCover another. Other duties and responsibilities may be assigned as necessary.\n\n

Education and Training:\n\nHigh School diploma or equivalent\nPrevious medical office experience preferred\nCollege level training\/education in a healthcare support field preferred\nPrevious EMR use\/training helpful\nPhysical requirements:\nSitting-- 90%\nStanding-- 10%\nReaching-- 50%\nBending-- 20%\nLifting-- must be able to lift 25 lb.\n\n

Location and Travel Requirements:\n\nOnsite
Cayuga Orthopedics - 16 Brentwood Dr. Ithaca NY\n\n

Compensation Disclosure:\n\n$15-$23 per hour\n\n
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Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.\n

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.\n
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If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.\n