At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To ensure our patients safety and health, we closely monitor and report on our products’ performance. The Patient & Technical Services department in Heerlen is responsible for addressing clinical and technical product inquiries for Europe, Middle East and Africa (EMEA). Maintaining the highest standards of reliability and quality in our products to ensure patient safety. This position is based remotely in Portugal, and we welcome applications from both experienced professionals and recent graduates. In this dynamic role as a Patient Service Representative, you will be the primary contact for patients with implanted neurostimulators or drug pumps, handling technical and application-related inquiries. You will provide technical support for the Neuromodulation and Pelvic Health Operating Units across EMEA, addressing patient concerns about living with these devices, troubleshooting issues, and managing equipment replacements. You will also serve as a resource for healthcare professionals and Medtronic representatives Comprehensive training will equip you with a deep understanding of product features, electromagnetic interference (EMI), alerts, and more. **Responsibilities may include the following and other duties may be assigned:** + Provide world class technical support to our patients and customers + Serve as a liaison between patients and our technical and marketing partners + Have in-depth knowledge of all relevant products + Perform technical activities requiring considerable judgement and have ownership of projects + Responsible to ensure all documentation/system entries are fully complete + Connect easily with the stakeholders and is customer focused **Required Knowledge and Experience:** + Bachelor’s degree or equivalent + Proficiency in English, Portuguese, and Spanish (written and spoken) is required, along with a good level of Italian + Excellent communication skills through phone and email, and demonstrate strong organizational abilities, including flexibility, multitasking, and prioritizing multiple assignments + Be able to contribute to/lead projects supporting the expansion of services in the future + Strong analytical and problem-solving skills, complemented by speed and effectiveness, along with a keen attention to detail and accuracy + A respected team player with strong interpersonal skills, capable of establish relationships with colleagues in other countries and departments. Proficiency in Microsoft Office, experience working in a medical technical environment and/or in a technical support contact center, is as must. Additionally, experience in analyzing technical issues and processes for continuous improvement is a plus, and familiarity with ServiceNow is an advantage. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) **Welcome to our new Careers Site!** **If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com