Patient Service Representative - Primary Care Clinic (Big Island, Full-Time, 40)
Queen's Health System
RESPONSIBILITIES
**I. JOB SUMMARY/RESPONSIBILITIES:**
• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides information for financial assistance to patients in identifying resources to cover anticipated clinic charges not covered by health plan, insurance, or other sources.
**II. TYPICAL PHYSICAL DEMANDS:**
• Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.
• Operates computer, printer, calculator, telephone.
**III. TYPICAL WORKING CONDITIONS:**
• Not substantially subjected to adverse environmental conditions.
**IV. MINIMUM QUALIFICATIONS:**
**A. EDUCATION/CERTIFICATION AND LICENSURE:**
• High school diploma or equivalent.
**B. EXPERIENCE:**
• One (1) year general office or clerical experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc.
• Experience to demonstrate:
o Ability to operate office equipment such as computer, copier, facsimile, and telephone.
o Ability to communicate effectively in English, both verbally and in writing.
o Ability to keep accurate records and do mathematical calculations.
• Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.
Equal Opportunity Employer/Disability/Vet
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