With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.  

Job Functions

Serves as the primary point of contact between patients and physician practices.Answers phone in a manner consistent with practice policy, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.Processes patients in practice as they present for their appointments. Records time indicators for lobby wait times.Collects missing information from the patient, verifies insurance coverage and collects necessary co-pays and/or collection balances from patients.Balances patient charges and reconciles cash drawer at the close of the day.Responsible for proper coding, inputting and processing of fee slips as patients leave the practices. Schedules follow-up appointment and/or assists with scheduling other services for patients.Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). Also responsible for obtaining proper authorizations and pre-certifications for all outside procedures scheduled through the physician practice.Pulls patient charts as needed per office policy, files information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy.Per protocol, verify RX benefits in connect care.Performing scanning activities for assigned team within practice.Performs all assigned duties in a manner consistent with appropriate customer service requirements and in support of Bon Secours ethics and values.Understands and performs individual role in assuring compliance for regulatory, accreditation and system process.Work "Hold Bucket/Missing Tickets" daily ensure end of month compliance.Maintains communication with Site Coordinator / Practice Manager on daily basis.Other duties as assigned.Must travel to Suffolk office 1-2x a month

Qualifications

Candidates must possess excellent communication skills as well as knowledge of medical practice operations.Work requires interpersonal skills necessary to function as liaison between physicians, office staff and the patients and their family members.Must be able to handle a fast-paced environment in a confident, professional manner.Must be a self-motivator, possessing a high level of judgment skills and initiative, along with ability to prioritize and coordinate several tasks

Education:

High School Degree or GED

Experience:

Prior experience in the healthcare field or a related area is preferred but not requiredKnowledge of medical terminology preferred but not requiredKnowledge in Microsoft Office, Cadence, and Connect care preferred but not required

Skills & Abilities:

Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerBasic math skillsMany of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com